At Overtake, customer satisfaction is our top priority. If you have received a wrong, defective, or damaged product, we are here to help.

Conditions for Return

You may return your product under the following circumstances:

• Wrong Size or Wrong Product: If the product received does not match the size or product you ordered.
• Defective or Damaged Product: If the product is defective or damaged upon arrival.

How to Initiate a Return

1. Contact Us: Please email us at support@overtake.pt to report the issue. Include your order number, a description of the problem, and, if possible, photographic evidence of the issue.
2. Verification: Our support team will review your case. If we verify that the issue is indeed from our part, we will approve the return.

Return Process

• Shipping Fees: If the return is approved, you will not be responsible for any return shipping fees. We will provide you with a prepaid return shipping label.
• Packaging: The product must be returned in the same condition and packaging as it was received, without any signs of use.
• Refund: Once we receive the returned product and verify its condition, we will process your refund.

Important Notes

• All returns must be initiated within 14 days after receiving your order.
• Returned items must be unused and in their original packaging.
• Refunds will be processed to the original payment method within 7 business days after we receive the returned item.

For any questions or further assistance, please feel free to contact our support team at support@overtake.pt.

Thank you for shopping with Overtake!